Returns Policy & Collection Terms

Last Updated: 2026-01-01

Our official returns policy restored wooden furniture guidelines explain how SWC Restored Furniture manages collection inspections and item sales across our pre-owned collection.

Because all our items are individual, pre-owned, hand-restored timber pieces, we operate primarily on an in-person collection basis at our Horsham workshop to ensure complete satisfaction before purchase completion.

1. Collection Inspection Terms

We invite every customer to inspect their chosen furniture piece thoroughly during collection. Consequently, you can examine the craftsmanship, finish, dimensions, and natural character marks before accepting the item.

First, you review and approve the restored piece in person at our collection point.
If you decide the item is not suitable during your inspection, we cancel the transaction immediately and issue a full refund.
However, once you inspect, approve, and collect the item, the sale becomes final and non-refundable.
Furthermore, you can browse all current available pieces directly on our restored wooden furniture shop page prior to booking a collection slot.

2. Nature of Restored Timber

In addition to offering personal collection inspections, we highlight that all items are unique pre-owned pieces restored by hand with natural timber finishes.

Because these pieces are vintage or restored, they naturally feature historical marks, subtle patina, and genuine wood grain variations.
Therefore, these rustic visual characteristics reflect authentic age and craftsmanship rather than manufacturing defects.
Additionally, you can review consumer sales definitions via the official UK Government Consumer Rights portal for full regulatory context.

3. Cancellation Before Collection

You reserve the right to cancel your order at any time before collecting your furniture piece from our Horsham workshop.

Consequently, if your plans change before you arrive for collection, simply inform our team and we will process a prompt refund. You can book or reschedule your collection appointment window directly during the checkout process.

4. Contact Our Workshop

If you have any questions regarding our returns policy restored wooden furniture terms or wish to arrange an in-person collection appointment, please reach out to us directly:

Email:
Phone:
Workshop Support: Visit our contact us page to discuss item dimensions or inspect timber finishes in Horsham, West Sussex.

5. Frequently Asked Questions

Can I return furniture after taking it home?
Because all inspections happen during your in-person collection appointment at our Horsham workshop, sales are final once collected to ensure transparency for pre-owned timber pieces.

What if I need to cancel before collecting?
You can cancel your order at any time just use the cancellation link in your confirmation email.